What can Black Panther teach us about Customer Experience?
In the last few months, I’ve seen the excitement, emotion and joy in my friends, family and colleagues surrounding Ryan…
Tracking the emotion of your customers through wearable technology
A few times over the last month I’ve been asked; “What is the next technology that will revolutionise customer experience?”…
Choose one: great customer experience or brilliant marketing?
Why there doesn’t have to be a choice between a great customer experience and brilliant marketing. The customer experience and…
Marketing Automation – why you can’t automate bad marketing
Don’t believe the marketing automation hype. Brands and marketers are falling over themselves trying to automate their marketing, there’s a…
Categorising Gen Y’s Subcultures is a Waste of Time
Trying to categorise Generation Y into subcultures and tribes is a losing battle. There was a time when joining a…
Incentivised Ads: We’ll Take Your Money, But Not Your Message
The latest development in the Adblock War sees a British mobile carrier bribing customers to view ads with financial incentives….
How We Tripled Our Followers With Just One Video
Two weeks ago NUBI’s Facebook page had just broken 5,000 likes, built up gradually over a one and a half…
